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About Jacksons Home & Garden
Jacksons Home & Garden T: (214) 350-9200
T: 469-283-1854
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www.jacksonshg.com
6950 Lemmon
Dallas, TX 75209
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Hours:
Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm
Saturday: 9am - 6pm
Sunday: 12pm-5pm



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ordering

To place an order just make your selection, fill your shopping cart and check out. Or call us at (214) 350-9200 during our normal business hours. Our skilled representatives will be happy to assist you.

Order ConfirmationAfter placing your order you will be sent an order confirmations via e-mail.

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payment

Sales Tax There is a 8.25% sales tax on orders shipped to Texas addresses. Tax is charged on shipping charges when the item is shipped to a Texas address. All other states are tax exempt.

Forms of PaymentVisa, Mastercard, Discover and American Express

Privacy

When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please e-mail us.

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shipping & delivery

Shipping fee is 8% of the order total (excluding tax) plus $8.00. This excludes furniture, rugs, etc.

We ship purchases via UPS. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

  • We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday.
  • Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call (214) 350-9200 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express ShippingIf you need express shipping, please call (214) 350-9200 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

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special services

Personal Shopping Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Bridal Registry At Jacksons Home & Garden, we pride ourselves on providing brides-to-be with a unique experience and special individual attention. Please call for a consultation with our Bridal Registrar. You are also invited to create your registry online here

Gift Cards & CertificatesGift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here

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merchandise pricing & availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

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returns & exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

Return the product to: 6950 Lemmon, Dallas, TX 75209 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call (214) 350-9200.

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damaged goods policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: UPS: 800-742-5877.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

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About Jacksons Home & Garden

Established in 1983, Jacksons Home and Garden was founded on the principle of time-honored, personalized service and the belief that our greatest commitment is always to the customer. Our family-owned business has grown from its humble beginnings as a small garden store into one of the most popular shopping destinations in Dallas, Texas.

In addition to offering the single, largest selection of indoor and outdoor pottery in the Southwest, Jacksons also provides a distinctive line of high-quality products to enhance the experience of your home, garden and patio. We showcase fountains, gazebos and statuary, as well as outdoor kitchen appliances, gas lights, grills, patio furniture and much more.

Whether visiting our retail showroom or exploring our online store, we want to welcome you as our guest and hope to make your experience with us a memorable one. We strive to ensure a level of service that exceeds expectations and establishes a long-term relationship with you. Thank you for spending time with us.

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